MRCOOL DIY 5th Gen 2-Zone 18,000 BTU Ceiling Cassette Ductless Mini Split Air Conditioner & Heat Pump with Pre-Charged Line Sets (9K+9K), DIYM218HP

At Top Cleaning Equipment, we're committed to getting your order to you smoothly and efficiently, at no extra cost for shipping.

Complimentary Shipping on All Orders: Every product you purchase will be shipped to you completely free of charge.

For Larger & Heavier Equipment (Freight LTL Delivery):

• Specialized Handling: Large and heavy items will be carefully shipped via Freight LTL (Less-Than-Truckload) delivery. This ensures the safe transport of your substantial equipment.
• Convenient Delivery Scheduling: Once your item arrives at your local freight center, the shipping company will contact you directly to schedule a convenient delivery appointment.
• Required Signature: For your security and to confirm successful delivery, a signature will be required at the time of receiving your freight shipment.

For Smaller Products (Ground Shipping):

• Standard Delivery: Products weighing under approximately 150 lbs. will be shipped efficiently via ground delivery using trusted carriers like FedEx or UPS.

Processing & Tracking Your Order:

• Prompt Dispatch: If your order is in stock and your payment has been successfully processed, your equipment will ship within five business days from the date of your order.
• Real-time Tracking: We'll keep you informed! You will receive tracking information via email within 24 hours of your order leaving our warehouse. This email will be sent to the address you provided during checkout.
• Need an Update? If you haven't received your tracking information within six business days of placing your order, please don't hesitate to reach out to us at info@topcleaningequipment.com. We're here to help!

At Top Cleaning Equipment, your satisfaction and peace of mind are our top priorities. We are proud to offer only high-quality, warranted products, ensuring you receive reliable and durable equipment for your cleaning needs.

• Authorized Dealer Assurance: We are an authorized dealer for every brand featured on our catalog. This means every product you purchase comes standard with a free manufacturer's warranty, providing you with direct support and protection from the source.
• Personalized Customer Care: We believe in working personally with every customer. Our dedicated team is committed to ensuring your complete satisfaction with every purchase, from initial inquiry to post-delivery support.

Questions? We're Here to Help! If you have any questions about a specific product or brand, or need expert advice, please don't hesitate to: 📞 Call (844) 777-0683 ✉️ Or email us at info@topcleaningequipment.com

What if there is damage during transit?

We understand that receiving your equipment in perfect condition is crucial. Please follow these steps if you suspect transit damage:

• Immediate Inspection Upon Delivery: Carefully inspect the condition of your item and its packaging immediately upon delivery.
• Note Damage on Bill of Lading (Freight Shipments): If you observe any visible damage to the item or its packaging, it is crucial to make a clear note of this damage on the Bill of Lading (BOL) before signing for any freight (LTL) shipment.
• Contact Us Promptly: Contact us immediately with your order number and provide clear photos or videos to document any damage that may have occurred during transit.
• Our Solution: Upon verification, we will promptly either replace the damaged item at no extra cost to you, or provide clear instructions for return shipping and issue a full refund.