Frequently Asked Questions
🏢 About Top Cleaning Equipment
TopCleaningEquipment.com is an online store specializing in high-quality commercial cleaning equipment for homes, businesses, and professional cleaning teams.
The company was founded by Samson Goitom, an experienced e-commerce entrepreneur passionate about bringing real value and reliability to the cleaning industry.
Our mission is to help you get the job done better and faster with dependable, eco-friendly cleaning solutions that support health, performance, and sustainability.
🌟 Why Buy From Us
Because we care about your success. We provide reliable equipment, expert advice, and fast, friendly service to make your job easier from start to finish.
Yes! Call us at (844) 777‑0683 or email info@topcleaningequipment.com — no bots, no long waits, just real people ready to help.
🛒 Orders & Payments
Add your items to the cart and complete checkout through our secure online payment system. You’ll receive an order confirmation email right away.
If your order hasn’t shipped yet, contact us immediately at info@topcleaningequipment.com or call (844) 777‑0683.
Once shipped, cancellations follow our 30‑day return policy.
We accept major credit cards and other secure online payment options displayed at checkout.
🚚 Shipping & Delivery
Yes! Shipping is free on all orders within the United States — no hidden fees or fine print.
Most in‑stock items ship within 3 business days after payment is processed.
Yes, we can ship internationally. Please contact us for a custom shipping quote before placing your order.
📦 Returns, Refunds & Damages
We offer a 30‑day return policy. Contact us within 30 days of receiving your order for instructions.
Returns must be in “Like New” condition with all original packaging.
A 25 % restocking fee and return shipping apply.
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
Note the damage when signing for delivery and email photos to info@topcleaningequipment.com the same day.
We’ll replace or refund the damaged item at no cost to you.
🧾 Warranties & Protection
Yes, every product includes the manufacturer’s standard warranty for your protection.
Yes, we offer CPS Extended Warranties that provide additional coverage beyond the manufacturer’s warranty.
Contact us at info@topcleaningequipment.com with your order number and product details, and we’ll guide you through the process.
💬 Customer Support
You can reach us by phone at (844) 777‑0683, by email at info@topcleaningequipment.com, or through our website contact form.
Our team is available Monday through Friday during normal business hours.
We respond to most inquiries within 24 hours.
💡 General & Policies
Yes, if you find the same product for a lower price elsewhere, contact us and we’ll do our best to match it.
You can find links to our Shipping, Returns, Privacy Policy, Terms of Service, and Price Match Guarantee at the bottom of every page.
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